Instal the new for mac Jami pro#

Instal the new for mac Jami pro#

In order to figure out the source of the issue, you should investigate the macOS and Jamf Pro logs. If you run into an issue while using Jamf Pro, the first thing you need to do is identify the source of the issue: is the problem on your end, or with Jamf? Identifying the issue: MacOS system logs versus Jamf Pro logs Provide knowledge base articles for every single issue, complete with screenshots.Conduct bi-weekly meetings for your help desk team to discuss upcoming changes and issues.

Require each help desk team member to attain Jamf Pro 100 Course certification.

Provide a Jamf Pro vs macOS table to help identify issues in real time.

Enable every help desk associate with read access to your Jamf Pro instance.

Create detailed documentation and videos for every required component in your Jamf Pro instance.

Provide team members with a basic understanding of Jamf Pro.

While Jamf Pro is designed to help your company succeed with Apple, it’s also important that you set up your help desk team to successfully support it.įollowing are best practice expectations and key resources to help your IT help desk team support your employees using Jamf Pro. In this blog post, he shares troubleshooting tips for working with Jamf in your enterprise.

He has strong skills in Jamf Pro, Apple macOS, Bash scripting and Microsoft products. Sagar Rastogi has been a Jamf Hero for two years and won the Rising Star Jammie Award at JNUC 2021.